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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

por James P. Womack; Daniel T. Jones

  • Usado
  • Brochura
Condição
Like New
ISBN 10
0743277791
ISBN 13
9780743277792
Livreiro
Avaliação do vendedor:
Este vendedor ganhou uma 4 de 5 estrelas de clientes da Biblio.
Seattle, Washington, United States
Preço do item
€ 7,33
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Sobre este item

Free Press, 2015. Paperback. Like New. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

Sinopse

A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier? Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment. Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? And who among us hasn't spent countless hours in the waiting room at the doctor's office, or driven away from the mechanic only to have the "fix engine" light go on? In their bestselling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production -- principles for eliminating waste during production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption. The problem is neither that companies don't care nor that the people trying to fix our broken products are inept. Rather, it's that few companies today see consumption as a process -- a series of linked goods and services, all of which must occur seamlessly for the consumer to be satisfied. Buying a home computer, for example, involves researching, purchasing, integrating, maintaining, upgrading, and, ultimately, replacing it. In this landmark new book, James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to repair it. Across all industries, companies that apply the principles of lean consumption will learn how to provide the full value consumers desire from products without wasting time or effort -- theirs or the consumers' -- and as a result these companies will be more profitable and competitive. Lean Solutions is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems -- learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers -- and a far more lucrative enterprise. Lean Solutions will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.

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Detalhes

Livreiro
ThriftBooks US (US)
Nº do estoque do livreiro
G0743277791I2N00
Título
Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
Autor
James P. Womack; Daniel T. Jones
Formato/Encadernação
Brochura
Estado do livro
Novo
Quantidade Disponível
1
ISBN 10
0743277791
ISBN 13
9780743277792
Editorial
Free Press
Data de publicação
2015

Termos da venda

ThriftBooks

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Sobre o Vendedor

ThriftBooks

Avaliação do vendedor:
Este vendedor ganhou uma avaliação de 4 de 5 estrelas de Biblio clientes.
Membro de Biblio desde 2018
Seattle, Washington

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Glossário

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New
A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...
Jacket
Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
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