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Customer Care Excellence: How To Create An Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
por Cook, Sarah
- Usado
- Brochura
- Condição
- Used; Very Good
- ISBN 10
- 0749457058
- ISBN 13
- 9780749457051
- Livreiro
-
London, Greater London, United Kingdom
Formas de pagamento
Sobre este item
Sinopse
This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.
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Detalhes
- Livreiro
- Greener Books Ltd
(GB)
- Nº do estoque do livreiro
- 4520889
- Título
- Customer Care Excellence: How To Create An Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
- Autor
- Cook, Sarah
- Formato/Encadernação
- Brochura
- Estado do livro
- Used; Very Good
- Quantidade Disponível
- 1
- Edição
- 6
- ISBN 10
- 0749457058
- ISBN 13
- 9780749457051
- Editorial
- Kogan Page
- Local de publicação
- New Delhi
- Data de publicação
- 11/03/2010
Termos da venda
Greener Books Ltd
30 day return guarantee, with full refund including shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged. Feel free to contact our customer service team on customercare@greenerbooks.co.uk if you have queries regarding your order.