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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
por Cook, Sarah
- Novo
- Brochura
- Condição
- Novo
- ISBN 10
- 0749457058
- ISBN 13
- 9780749457051
- Livreiro
-
Fairfax Station, Virginia, United States
800 Cópias disponíveis deste vendedor
Formas de pagamento
Sobre este item
Sinopse
This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.
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Detalhes
- Livreiro
- Mediaoutletdeal1
(US)
- Nº do estoque do livreiro
- 0749457058_new
- Título
- Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
- Autor
- Cook, Sarah
- Formato/Encadernação
- Brochura
- Estado do livro
- Novo
- Quantidade Disponível
- 800
- ISBN 10
- 0749457058
- ISBN 13
- 9780749457051
- Editorial
- Kogan Page
- Local de publicação
- New Delhi
- Data de publicação
- 2011-01-15
Termos da venda
Mediaoutletdeal1
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.
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- New
- A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...