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Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperback Series)
por Cook, Sarah
- Usado
- Bom
- Brochura
- Condição
- Bom
- ISBN 10
- 0749437928
- ISBN 13
- 9780749437923
- Livreiro
-
Newport Coast, California, United States
Formas de pagamento
Sobre este item
paperback. Good. Access codes and supplements are not guaranteed with used items.
Sinopse
This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.
Avaliações
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Detalhes
- Livreiro
- Bonita
(US)
- Nº do estoque do livreiro
- 0749437928.G
- Título
- Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperback Series)
- Autor
- Cook, Sarah
- Formato/Encadernação
- Brochura
- Estado do livro
- Usado - Bom
- Quantidade Disponível
- 1
- ISBN 10
- 0749437928
- ISBN 13
- 9780749437923
- Editorial
- Kogan Page
- Esta edição foi publicada pela primeira vez
- August 1, 2002
Termos da venda
Bonita
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.