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The It Support Handbook: A How-To Guide to Providing Effective Help and Support to It Users Brochura - 2019

por Mike Halsey

Informações do editor

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.
Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive.

What You'll Learn

  • Manage reporting, and keep a record of issues that occur
  • Provide effective remote support for users away from home or working in another office
  • Use error and system reporting in Windows to obtain high-quality, relevant information
  • Spot patterns in user behavior that may be causing difficult-to-diagnose problems
  • Be familiar with best practices to make you a better support professional

Who This Book Is For
IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

Descrição da contracapa

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.
Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive.
What You'll Learn:
  • Manage reporting, and keep a record of issues that occur
  • Provide effective remote support for users away from home or working in another office
  • Use error and system reporting in Windows to obtain high-quality, relevant information
  • Spot patterns in user behavior that may be causing difficult-to-diagnose problems
  • Be familiar with best practices to make you a better support professional
This book is for IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

Mike Halsey is a Microsoft MVP (Most Valuable Professional) awardee and technical expert. As the author of Windows 7, 8, and 10 troubleshooting books and associated videos, he is well versed in the problems and issues faced by PC users, IT pros, and system administrators when administering and maintaining all aspects of a PC ecosystem. Mike is a teacher and prolific author who uses his training to educate people about complex subjects in simple and straightforward ways.

Detalhes

  • Título The It Support Handbook: A How-To Guide to Providing Effective Help and Support to It Users
  • Autor Mike Halsey
  • Encadernação Brochura
  • Páginas 197
  • Volumes 1
  • Idioma ENG
  • Editorial Apress
  • Data de publicação 2019-10-04
  • Ilustrado Sim
  • Features Illustrated
  • ISBN 9781484251324 / 1484251326
  • Peso 0.84 libras (0.38 kg)
  • Dimensão 10 x 7 x 0.46 in. (25.40 x 17.78 x 1.17 cm)
  • Dewey Decimal Code 003.3

Sobre o autor

Mike Halsey is a Microsoft MVP (Most Valuable Professional) awardee, since 2011, and technical expert. As the author of Windows 7, 8, and 10 troubleshooting books and associated videos, he is well versed in the problems and issues faced by PC users, IT pros, and system administrators when administering and maintaining all aspects of a PC ecosystem. Mike is a teacher and prolific author who uses his training to educate people about complex subjects in simple and straightforward ways. Originally from the UK, Mike now lives a simpler and less complicated life in the South of France with his two rescue collies, Evan and Robbie.

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The It Support Handbook: A How-To Guide to Providing Effective Help and Support to It Users

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The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users

por Halsey, Mike

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The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users

por Halsey, Mike

  • Usado
  • Brochura
Condição
Used:Good
Edição
1st ed
Encadernação
Paperback
ISBN 10 / ISBN 13
9781484251324 / 1484251326
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1
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HOUSTON, Texas, United States
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Apress, 2019-10-04. 1st ed. paperback. Used:Good.
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Frete grátis para USA
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The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users

por Halsey, Mike

  • Usado
  • Bom
  • Brochura
Condição
Usado - Bom
Encadernação
Paperback
ISBN 10 / ISBN 13
9781484251324 / 1484251326
Quantidade Disponível
1
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Este vendedor ganhou uma avaliação de 5 de 5 estrelas de Biblio clientes.
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paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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Frete grátis para USA
The IT Support Handbook

The IT Support Handbook

por Mike Halsey

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Condição
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Encadernação
Paperback
ISBN 10 / ISBN 13
9781484251324 / 1484251326
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Paperback / softback. New. New Book; Fast Shipping from UK; Not signed; Not First Edition; Beginning-Intermediate user level
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The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users

por Mike Halsey

  • Novo
  • Brochura
Condição
Novo
Encadernação
Paperback
ISBN 10 / ISBN 13
9781484251324 / 1484251326
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1
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Descrição:
Paperback / softback. New. Beginning-Intermediate user level
Preço do item
€ 62,09
€ 11,91 frete para USA
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The It Support Handbook: A How-to Guide to Providing Effective Help and Support to It Users

por Halsey, Mike

  • Novo
  • Brochura
Condição
Novo
Encadernação
Paperback
ISBN 10 / ISBN 13
9781484251324 / 1484251326
Quantidade Disponível
1
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Este vendedor ganhou uma avaliação de 3 de 5 estrelas de Biblio clientes.
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Descrição:
Apress, 2019. Paperback. New. 197 pages. 9.75x7.00x0.50 inches.
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The It Support Handbook: A How-to Guide to Providing Effective Help and Support to It Users

por Halsey, Mike

  • Novo
  • Brochura
Condição
Novo
Encadernação
Paperback
ISBN 10 / ISBN 13
9781484251324 / 1484251326
Quantidade Disponível
1
Livreiro
Exeter, Devon, United Kingdom
Avaliação do vendedor:
Este vendedor ganhou uma avaliação de 3 de 5 estrelas de Biblio clientes.
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Descrição:
Apress, 2019. Paperback. New. 197 pages. 9.75x7.00x0.50 inches.
Preço do item
€ 80,37
€ 11,96 frete para USA