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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service Capa dura - 2013
por Lee Cockerell
The former executive vice president of Walt Disney World shares indispensable rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus years in the hospitality industry.
Informações do editor
Detalhes
- Título The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
- Autor Lee Cockerell
- Encadernação Capa dura
- Edição 1st
- Páginas 208
- Volumes 1
- Idioma ENG
- Editorial Crown Currency, New York, New York
- Data de publicação 2013-03-05
- Features Bibliography, Dust Cover, Index, Price on Product - Canadian, Table of Contents
- ISBN 9780770435608 / 0770435602
- Peso 0.63 libras (0.29 kg)
- Dimensão 7.77 x 5.2 x 0.83 in. (19.74 x 13.21 x 2.11 cm)
- Library of Congress subjects Customer services, Customer relations
- Número da Biblioteca do Congresso dos Estados Unidos 2013000067
- Dewey Decimal Code 658.812
Extrato
Revisões da mídia
Citações
- Publishers Weekly, 12/17/2012, Page 0
Sobre o autor
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
por Lee Cockerell
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UsedVeryGood. There is a signature or handwriting on the inside front cover. Fast shipping and order satisfaction guaranteed. A portion of your purchase benefits charities, First Aid and Fire Stations!
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
por Lee Cockerell
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- Condição
- UsedGood
- ISBN 10 / ISBN 13
- 9780770435608 / 0770435602
- Quantidade Disponível
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- Livreiro
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Annandale, New Jersey, United States
- Preço do item
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€ 2,35€ 3,77 frete para USA
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UsedGood. Fast shipping and order satisfaction guaranteed. A portion of your purchase benefits charities, First Aid and Fire Stations!
Preço do item
€ 2,35
€ 3,77
frete para USA
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THE CUSTOMER RULES: THE 39 ESSEN
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UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
por Lee Cockerell
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Crown Currency, 2013-03-04. hardcover. UsedVeryGood. 5x0x7. Very Good condition.Crisp pages. Clean cover and pages. Book shows minimal shelf wear. No highlighting/marking. Not Satisfied? Contact us to get a refund.
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
por Lee Cockerell
- Usado
- Capa dura
- Condição
- UsedVeryGood
- Encadernação
- Hardcover
- ISBN 10 / ISBN 13
- 9780770435608 / 0770435602
- Quantidade Disponível
- 1
- Livreiro
-
Springfield, Virginia, United States
- Preço do item
-
€ 4,71Frete grátis para USA
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Descrição:
Crown Currency, 2013-03-04. hardcover. UsedVeryGood. 5x0x7. Very Good condition.Crisp pages. Clean cover and pages. Book shows minimal shelf wear. No highlighting/marking. Not Satisfied? Contact us to get a refund.
Preço do item
€ 4,71
Frete grátis para USA
![The Customer Rules: The 39 Essential Rules for Delivering Sensational Service](https://d3525k1ryd2155.cloudfront.net/f/608/435/9780770435608.RH.0.m.jpg)
Foto de Stock: A capa pode ser diferente.
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
por Lee Cockerell
- Usado
- Condição
- UsedGood
- ISBN 10 / ISBN 13
- 9780770435608 / 0770435602
- Quantidade Disponível
- 1
- Livreiro
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Interlochen, Michigan, United States
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€ 5,65Frete grátis para USA
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Descrição:
UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
Preço do item
€ 5,65
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![The Customer Rules : The 39 Essential Rules for Delivering Sensational Service](https://d3525k1ryd2155.cloudfront.net/h/541/586/1191586541.0.m.jpg)
The Customer Rules : The 39 Essential Rules for Delivering Sensational Service
por Lee Cockerell
- Usado
- Bom
- Capa dura
- Condição
- Usado - Bom
- Encadernação
- Hardcover
- ISBN 10 / ISBN 13
- 9780770435608 / 0770435602
- Quantidade Disponível
- 3
- Livreiro
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Seattle, Washington, United States
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Descrição:
Crown/Archetype, 2013. Hardcover. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Preço do item
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![The Customer Rules : The 39 Essential Rules for Delivering Sensational Service](https://d3525k1ryd2155.cloudfront.net/h/893/000/1193000893.0.m.jpg)
The Customer Rules : The 39 Essential Rules for Delivering Sensational Service
por Lee Cockerell
- Usado
- Muito Bom
- Capa dura
- Condição
- Usado - Muito Bom
- Encadernação
- Hardcover
- ISBN 10 / ISBN 13
- 9780770435608 / 0770435602
- Quantidade Disponível
- 1
- Livreiro
-
Seattle, Washington, United States
- Preço do item
-
€ 5,65Frete grátis para USA
Mostrar detalhes
Descrição:
Crown/Archetype, 2013. Hardcover. Very Good. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Preço do item
€ 5,65
Frete grátis para USA
![The Customer Rules : The 39 Essential Rules for Delivering Sensational Service](https://d3525k1ryd2155.cloudfront.net/h/691/376/1213376691.0.m.jpg)
The Customer Rules : The 39 Essential Rules for Delivering Sensational Service
por Lee Cockerell
- Usado
- Bom
- Capa dura
- Condição
- Usado - Bom
- Encadernação
- Hardcover
- ISBN 10 / ISBN 13
- 9780770435608 / 0770435602
- Quantidade Disponível
- 2
- Livreiro
-
Seattle, Washington, United States
- Preço do item
-
€ 5,65Frete grátis para USA
Mostrar detalhes
Descrição:
Crown/Archetype, 2013. Hardcover. Good. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Preço do item
€ 5,65
Frete grátis para USA
![The Customer Rules : The 39 Essential Rules for Delivering Sensational Service](https://d3525k1ryd2155.cloudfront.net/h/491/182/1237182491.0.m.jpg)
The Customer Rules : The 39 Essential Rules for Delivering Sensational Service
por Lee Cockerell
- Usado
- Bom
- Capa dura
- Condição
- Usado - Bom
- Encadernação
- Hardcover
- ISBN 10 / ISBN 13
- 9780770435608 / 0770435602
- Quantidade Disponível
- 1
- Livreiro
-
Seattle, Washington, United States
- Preço do item
-
€ 5,65Frete grátis para USA
Mostrar detalhes
Descrição:
Crown/Archetype, 2013. Hardcover. Good. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Preço do item
€ 5,65
Frete grátis para USA