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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Capa dura - 2008 - 1st Edição
por Joseph A. Michelli
The author of the bestselling "The Starbucks Experience" presents the five key principles behind The Ritz-Carlton Hotel Company's unparalleled success and customer service innovations for which they are famous.
Informações do editor
Descrição da contracapa
Set the "Gold Standard" for your industry.
- Define and Refine
- Empower Through Trust
- It's Not About You
- Deliver 'Wow!'
- Leave a Lasting Footprint
"Required reading for anyone who wants to learn how to create passionate employees and customers!" --Ken Blanchard, co-author of The One Minute Manager and The One Minute Entrepreneur
"The Ritz Carlton is the best hotel chain in the world because of the unique experience it offers. This book shows you how to install the same customer-focused attitude toward service that makes a world leader." --Brian Tracy, author of The Way to Wealth
Detalhes
- Título The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Autor Joseph A. Michelli
- Encadernação Capa dura
- Número da edição 1st
- Edição 1
- Páginas 304
- Volumes 1
- Idioma ENG
- Editorial McGraw-Hill Companies, Blacklick, Ohio, U.S.A.
- Data de publicação 2008-07-04
- Features Bibliography, Dust Cover, Index, Table of Contents
- ISBN 9780071548335 / 0071548335
- Peso 1.08 libras (0.49 kg)
- Dimensão 8.75 x 5.63 x 1.06 in. (22.23 x 14.30 x 2.69 cm)
- Library of Congress subjects Success in business, Corporate culture
- Número da Biblioteca do Congresso dos Estados Unidos 2008007056
- Dewey Decimal Code 658.409
Revisões da mídia
Citações
- Library Journal, 07/15/2008, Page 90
Sobre o autor
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
por Michelli, Joseph
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
por Michelli, Joseph
- Usado
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- ISBN 10 / ISBN 13
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
por Joseph Michelli
- Usado
- Bom
- Capa dura
- Condição
- Usado - Bom
- Encadernação
- Hardcover
- ISBN 10 / ISBN 13
- 9780071548335 / 0071548335
- Quantidade Disponível
- 1
- Livreiro
-
Seattle, Washington, United States
- Preço do item
-
€ 10,46Frete grátis para USA