Descrição:
Paperback. Acceptable.
![Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your](https://d3525k1ryd2155.cloudfront.net/f/098/920/9780060920098.IN.0.m.jpg)
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Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the Brochura - 1990
por William H. Davidow
Detalhes
- Título Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the
- Autor William H. Davidow
- Encadernação Brochura
- Edição First Edition
- Páginas 256
- Volumes 1
- Idioma ENG
- Editorial Harper Perennial, Scranton, Pennsylvania, U.S.A.
- Data de publicação October 1990
- ISBN 9780060920098 / 0060920092
- Peso 0.4 libras (0.18 kg)
- Dimensão 8.02 x 5.29 x 0.65 in. (20.37 x 13.44 x 1.65 cm)
- Library of Congress subjects Customer services
- Número da Biblioteca do Congresso dos Estados Unidos 89-45033
- Dewey Decimal Code 658.812
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Total Customer Service: The Ultimate Weapon
por Uttal, Bro
- Usado
- Aceitável
- Brochura
- Condição
- Usado - Aceitável
- Encadernação
- Paperback
- ISBN 10 / ISBN 13
- 9780060920098 / 0060920092
- Quantidade Disponível
- 1
- Livreiro
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GORING BY SEA, West Sussex, United Kingdom
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Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the
por Davidow, William H
- Usado
- Bom
- Brochura
- Condição
- Usado - Bom
- Encadernação
- Paperback
- ISBN 10 / ISBN 13
- 9780060920098 / 0060920092
- Quantidade Disponível
- 1
- Livreiro
-
Nashua, New Hampshire, United States
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€ 1,89€ 3,32 frete para USA
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Descrição:
Harper Perennial, 1990-11-12. paperback. Fine. 5x0x8. Almost new book.Over 1,000,000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders.
Preço do item
€ 1,89
€ 3,32
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Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the
por Davidow, William H
- Usado
- Bom
- Brochura
- Condição
- Usado - Bom
- Encadernação
- Paperback
- ISBN 10 / ISBN 13
- 9780060920098 / 0060920092
- Quantidade Disponível
- 1
- Livreiro
-
Nashua, New Hampshire, United States
- Preço do item
-
€ 1,89€ 3,32 frete para USA
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Descrição:
Harper Perennial, 1990-11-12. paperback. Fine. 5x0x8. Almost new book.Over 1,000,000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders.
Preço do item
€ 1,89
€ 3,32
frete para USA
![Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the](https://d3525k1ryd2155.cloudfront.net/f/098/920/9780060920098.IN.0.m.jpg)
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Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the
por Davidow, William H.
- Usado
- Condição
- Used - Very Good
- ISBN 10 / ISBN 13
- 9780060920098 / 0060920092
- Quantidade Disponível
- 1
- Livreiro
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Frederick, Maryland, United States
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€ 4,14€ 3,78 frete para USA
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Descrição:
Harper Perennial. Used - Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner’s name, short gifter’s inscription or light stamp.
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Total Customer Service : The Ultimate Weapon: a Six Point Plan for Giving Your Company The
por Uttal, Bro, Davidow, William H
- Usado
- Condição
- Used - Good
- ISBN 10 / ISBN 13
- 9780060920098 / 0060920092
- Quantidade Disponível
- 1
- Livreiro
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Dunfermline, Fife, United Kingdom
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Descrição:
HarperCollins Publishers. Used - Good. Ships from the UK. Used book that is in clean, average condition without any missing pages.
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Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the
por Davidow, William H.
- Usado
- Aceitável
- Brochura
- Condição
- Usado - Aceitável
- Encadernação
- Paperback
- ISBN 10 / ISBN 13
- 9780060920098 / 0060920092
- Quantidade Disponível
- 1
- Livreiro
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Springdale, Arkansas, United States
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€ 5,52€ 3,74 frete para USA
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Descrição:
Harper Perennial, 1990-11-13. Paperback. Acceptable. 0.7000 in x 8.0000 in x 5.2000 in. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket.
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Mais fotos
Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Business the Competitive Edge in the 1990s
por William H. Davidow
- Usado
- as new
- Brochura
- first
- Condição
- Novo
- Edição
- First HarperPerennial Edition
- Encadernação
- Paperback
- ISBN 10 / ISBN 13
- 9780060920098 / 0060920092
- Quantidade Disponível
- 1
- Livreiro
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Mooresville, Indiana, United States
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€ 5,69€ 4,26 frete para USA
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Descrição:
First HarperPerennial EditionThe book looks great. The spine is gently creased, the binding is tight and the pages are clean. There is minimal shelf wear. There is a remainder mark on the bottom of the book. Please see the photos for details about the condition.Buy more than one book and we'll combine your shipping to save you money.Customer satisfaction is our goal. We are not professional booksellers. We do our best to describe the condition of our items in the description and with photos. If you have any questions or would like additional photos, please contact us. We want you to be happy with your purchase.If you are unhappy for any reason, please let us know and we'll do our best to address your concern or you can return the item for a refund as described below.
If the item fails to match its published description, contact us with the reason within thirty (30) calendar days of receiving it. We will send you a return prepaid shipping label and a return number. When we receive the item in same… Ler mais
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Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the
por Davidow, William H.
- Usado
- Bom
- Brochura
- Condição
- Usado - Bom
- Encadernação
- Paperback
- ISBN 10 / ISBN 13
- 9780060920098 / 0060920092
- Quantidade Disponível
- 1
- Livreiro
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Seattle, Washington, United States
- Preço do item
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€ 6,59Frete grátis para USA
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Descrição:
Harper Perennial, 1990. Paperback. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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€ 6,59
Frete grátis para USA
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Total Customer Service : The Ultimate Weapon: a Six Point Plan for Giving Your Company The
por Uttal, Bro, Davidow, William H
- Usado
- Condição
- Used - Good
- ISBN 10 / ISBN 13
- 9780060920098 / 0060920092
- Quantidade Disponível
- 1
- Livreiro
-
Mishawaka, Indiana, United States
- Preço do item
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€ 9,03Frete grátis para USA
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Descrição:
HarperCollins Publishers. Used - Good. Used book that is in clean, average condition without any missing pages.
Preço do item
€ 9,03
Frete grátis para USA
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Total Customer Service The Ultimate Weapon
por Davidow, William H. & Bro Uttal
- Usado
- Brochura
- Condição
- Usado - Very Good with no dust jacket
- Encadernação
- Paperback
- ISBN 10 / ISBN 13
- 9780060920098 / 0060920092
- Quantidade Disponível
- 1
- Livreiro
-
St. Louis, Missouri, United States
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€ 11,84€ 6,16 frete para USA
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Descrição:
Perennial (Harpercollins). Very Good with no dust jacket. 1990. Paperback. 0060920092 . 0.65 x 8.02 x 5.29 Inches; 256 pages; Customer Service: The Competitive Weapon for the 1990sDemand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. <I>Total Customer Service</I> shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars. The Six-Point Plan for Gaining the Competitive Edge• Devise a service strategy• Get top managers to behave like customer service fanatics• Concentrate on motivating and training employees• Design products and services that make good customer service possible• Invest in service infrastructure• Monitor achievement of customer service goals .
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€ 6,16
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