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KEEPING THE EDGE Giving Customers the Service They Demand

KEEPING THE EDGE Giving Customers the Service They Demand

KEEPING THE EDGE Giving Customers the Service They Demand
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KEEPING THE EDGE Giving Customers the Service They Demand

por Schaaf, Dick Foreword by Karl Albrecht

  • Usado
  • Brochura
  • first
Condição
F/NONE
ISBN 10
0452271916
ISBN 13
9780452271913
Livreiro
Avaliação do vendedor:
Este vendedor ganhou uma 5 de 5 estrelas de clientes da Biblio.
Hilliard, Ohio, United States
Preço do item
€ 6,60
€ 4,23 Envio para USA
Entrega Padrão: 6 a 10 dias

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Sobre este item

New York: Plume (Penguin). F/NONE. 1997. First Edition Thus. Softcover; First Printing. 0452271916 . New, unused book. No flaws. ; Appendix. Source notes. Additional suggested readings and bibliography. Index. ; Trade PB; ; 358 pages; From the cover: The co-author of The Service Edge goes back to the 101 companmies he profled in 1989 and takes an eye-opening look at what has happened to them. Ninety-nine of the original 101 are still in business [as of 1995, the original publication date], and each as had to learn valuable lessons in the nineties in order to keep, refine, even reinvent its edge in increasingly competitive markets. By detailing what has worked for corporations such as Home epot, Merck, and McDonald's - and what has not for others such as American Express, Disney, and Acura - Schaaf provides a renewed sense of strategic direction for CESs, corporate managers, and small business owners alike. .

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Detalhes

Livreiro
Foundling Books US (US)
Nº do estoque do livreiro
3340
Título
KEEPING THE EDGE Giving Customers the Service They Demand
Autor
Schaaf, Dick Foreword by Karl Albrecht
Formato/Encadernação
Softcover; First Printing
Estado do livro
Usado - F/NONE
Edição
First Edition Thus
Encadernação
Brochura
ISBN 10
0452271916
ISBN 13
9780452271913
Editorial
Plume (Penguin)
Local de publicação
New York
Data de publicação
1997
Palavras-chave
0452271916, Disney, Schaaf, Dick, Albrecht, Karl, Keeping The Edge, Giving Customers The Service They Demand, American Business, Customer Service, Corporate History, Restructuring
Catálogos de livreiros
Disney;

Termos da venda

Foundling Books

Availability All orders are subject to prior sale. Please email to confirm availability and reserve your book. You may reserve your book for up to 10 days pending receipt of your payment by us. Payment: We accept credit cards via PayPal, checks, and money orders. Institutions may be billed. Discount available to the trade, except for "Special Offers." Ohio Residents - Sales Tax Ohio residents will have Franklin County state sales tax added to their total price for books. Booksellers providing valid Ohio Vendors License certification and purchasing for resale are not subject to the sales tax. Satisfaction Guarantee and Return Policy Your satisfaction is guaranteed: full refund after email notification for books returned in same condition within 15 days after receipt of your book order.

Sobre o Vendedor

Foundling Books

Avaliação do vendedor:
Este vendedor ganhou uma avaliação de 5 de 5 estrelas de Biblio clientes.
Membro de Biblio desde 2006
Hilliard, Ohio

Sobre Foundling Books

In addition to our SPECIALTIES, we also have catalogs for GENERAL FICTION, GENERAL NON-FICTION, BIOGRAPHIES, MILITARY & MILITARY HISTORY, MYSTERIES, SCRIPTS, HUMOR, CARTOONS & COMIC STRIPS, and SIGNED BOOKS. DISNEY BOOKS: The Disney books include children's books, juvenile fiction, reference books, coffee table books, art books, biographies, books by and about Disney, the company and the founders, the films, the animators, animation, art, etc. All books by or related to Walt Disney and his company in any way are in this catalog.

Glossário

Alguns termos que podem ser usados ??nesta descrição incluem:

First Edition
In book collecting, the first edition is the earliest published form of a book. A book may have more than one first edition in...

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