Hug Your Customers: Love the Results
por Mitchell, Jack
- Usado
- Brochura
- Condição
- Used; Very Good
- ISBN 10
- 0141015225
- ISBN 13
- 9780141015224
- Livreiro
-
Milton Keynes , Buckinghamshire, United Kingdom
2 Cópias disponíveis deste vendedor
Formas de pagamento
Sobre este item
Sinopse
HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.
Avaliações
(Entrar ou Criar uma conta primeiro!)
Detalhes
- Livreiro
- Brit Books Ltd (GB)
- Nº do estoque do livreiro
- 2165879
- Título
- Hug Your Customers: Love the Results
- Autor
- Mitchell, Jack
- Formato/Encadernação
- Brochura
- Estado do livro
- Used; Very Good
- Quantidade Disponível
- 2
- ISBN 10
- 0141015225
- ISBN 13
- 9780141015224
- Editorial
- Penguin
- Esta edição foi publicada pela primeira vez
- March 4, 2004
Termos da venda
Brit Books Ltd
30 day return guarantee, with full refund including shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged. Please contact us on customercare@britbooks.co.uk if you have queries regarding your order.