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Difficult Conversations : How to Discuss What Matters Most
por Douglas Stone; Bruce Patton; Sheila Heen
- Usado
- Bom
- Capa dura
- Condição
- Bom
- ISBN 10
- 0670883395
- ISBN 13
- 9780670883394
- Livreiro
-
Seattle, Washington, United States
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Sinopse
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving
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Detalhes
- Livreiro
- ThriftBooks
(US)
- Nº do estoque do livreiro
- G0670883395I3N10
- Título
- Difficult Conversations : How to Discuss What Matters Most
- Autor
- Douglas Stone; Bruce Patton; Sheila Heen
- Formato/Encadernação
- Capa dura
- Estado do livro
- Usado - Bom
- Quantidade Disponível
- 8
- ISBN 10
- 0670883395
- ISBN 13
- 9780670883394
- Editorial
- Penguin Publishing Group
- Local de publicação
- New York, New York, U.s.a.
- Data de publicação
- 1999
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