Cosette or the Time of Illusions

Privacy Policy

Our privacy policy sets out what personal buyer information we receive fromBiblio, how we use it and under what circumstances, if any, Alpha 2 Omega Books will share it with other parties. Alpha 2 Omega Books abide by and are compliant with the Data Protection Act 1998 (herein referred to as "The DPA") and the General Data Protection Regulation (herein referred to as "The GDPR") which comes into effect on 25th May 2018. Alpha 2 Omega Books are committed to keeping buyers' personal information secure and confidential.

Lawful Basis for Processing Personal Data For the purposes of GDPR, Alpha 2 Omega Books are the Data Processor when selling on Biblioand process all personal data lawfully, fairly and in a transparent manner. Under Article 6 of The GDPR, the lawful basis on which Alpha 2 Omega Books process personal data received from Bibliois that of "Contract" - whereby processing is necessary in order to fulfil buyer orders and enquiries. Alpha 2 Omega Books retain information provided by Biblio, such as transaction information for internal financial accounting purposes. It is a legal requirement to retain this information for a period of 7 years.

Data Alpha 2 Omega Books Receive: Personally Identifiable Information Alpha 2 Omega Books receive personally identifiable information fromBiblioonly when it is voluntarily submitted by buyers when placing an on-line order. The data Alpha 2 Omega Books receive includes: name, billing address, delivery name, delivery address, e-mail address, date of order, items ordered, value of items ordered, method of payment, chosen method of delivery. Alpha 2 Omega Books do not sell or rent personally identifiable information to any third party for any purpose.

How Alpha 2 Omega Books use buyers' personal information Alpha 2 Omega Books may use any personal buyer information provided byBiblioto:

process and dispatch buyers' order/s

carry out regulatory checks to meet our legal obligations

prevent and detect crime

develop and improve our products

undertake anonymised statistical analysis (Alpha 2 Omega Books won't be able to identify individuals from this data)

Alpha 2 Omega Books treat all information they hold about buyers as private and confidential. Alpha 2 Omega Books will not reveal any personal details or details concerning buyers' orders to anyone not connected with us, unless:

a buyer asks us to reveal the information, or Alpha 2 Omega Books have a buyer's permission to do so

Alpha 2 Omega Books are required or permitted to do so by law

it is required by law enforcement, fraud prevention or credit reference agencies

Data Subject Access Requests Under GDPR, buyers are entitled to obtain from Alpha 2 Omega Books (the Data Processor for the purposes of GDPR when selling onBiblio a copy of the data held concerning them and to have any inaccuracies in the data rectified. Alpha 2 Omega Books are obliged to provide this data to within 1 calendar month of the request and free of charge. However Alpha 2 Omega Books have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.

Payment Methods Accepted

We accept MasterCard, Visa, American Express, Discover, via Biblio payment. We also accept most credit/debit cards via PayPal,UK()Bank TransferandInternational Bank Transfer(please contact us via email for details). .

Packaging

The books are packed securely and carefully in bubble wrap and posted in bubble jiffy bags. The dispatch note is included within. With every book you will get a free Alpha 2 Omega Books Bookmark.

Shipping Terms

Shipping cost is additional to the book price. If your book order is heavy or over-sized, we may contact you to let you know extra shipping is required.

We offer Free Delivery to UK for all orders (UK addresses only). All books shipped within the UK are sent via Royal Mail or Parcel Force.

If you require an urgent delivery, we offer Expedited and Express Delivery Service, via Royal Mail Recorded Delivery first class and via Special Delivery Next Day, at a cost.

All international sales sent via Royal Air Mail or courier. Usually dispatched within 48 hours.

Refunds & Returns

Any book you feel does not fit the description may be returned for refund of purchase and postage costs, within thirty (30) days from receipt, provided it is returned in the same condition as it was received. Please, however, inform us first. All other returns or refunds will be at our discretion.

Customs/Import Fees

For delivery, you may be subject to import duties and taxes which are levied once the package reaches the destination country when ordering goods from "us".

Please note that when ordering from Alpha 2 Omega Books, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Images

Please note that most photos of the books are stock images, however, should you require an actual photo of the book, then we can send you a digital image upon your request.

StockAvailability

Books advertised for sale are in stock, however, because we sell via other websites, sometimes due to timing issues, the item may have been sold but not removed from the website. In these circumstances, we will try to obtain a further copy for you.